FAQ

For all items other than large furniture items (e.g. tables, etc), we offer shipping within the United States for a flat $9.99 Fee. We will ship to your address via USPS or UPS, at our discretion. In addition, all of these items are available for FREE local delivery within Pender, New Hanover, and Onslow Counties (SE NC).

For larger furniture items, FREE local delivery is the only available option for online orders. If you reside outside of the local delivery area and you are interested in purchasing one of these larger items, please contact us at sales@greenduckcustoms.com to request a custom shipping quote.

Returns are accepted within 30 days of purchase. Items must be in new and unused condition. Please contact us at customer.service@greenduckcustoms.com to arrange for a return label.

If you receive a damaged item, please document the damage, to include any damage to the shipping box, and contact us at customer.service@greenduckcustoms.com. We will seek to resolve the issue ASAP (normally you will receive a reply email within 24 hours).

We can customize any product we make. Please contact us at sales@greenduckcustoms.com to let us know what you are interested in, and we will reach back out to you to discuss the details. We look forward to hearing from you.

In addition, we love to take on custom commission projects. Would you like to have us turn your idea into a custom piece of furniture? Please reach out to us at sales@greenduckcustoms.com, and we will get in touch ASAP to schedule a design consultation.